Using Receptive

Receptive features

• In-app Notifications
• Multiple Roadmaps
• Reporting
• Custom request forms
• Multi-product management with Receptive
• Prospect tracking
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How to

• How to update the status of a request
• How to edit user details
• How to request a new feature on behalf of a customer or prospect
• How to add a customer to an existing feature request
• How to set development effort of a feature in Receptive
• How to prioritize on behalf of customers
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General FAQ

• Admin view vs. customer view
• How are duplicate requests prevented?

Customer Feedback FAQ

• How do I get rid of bad requests? What if people submit bad requests?

Product roadmap FAQ

• Won't my competition know what I'm up to if I expose my roadmap?
• Can you define Epics and Stories on the graphical roadmap?

Reporting FAQ

• How are the low/med/high value accounts calculated?
• Why aren't my requests in the SmartList?
• Will my own priorities influence my reports?
• Receptive's reports & the RICE methodology
• Why is the popular vote different than the number of users who "want" a feature?