Knowledge base
Receptive features
- Receptive reports
- Flexible emailing
- Multi-module management
- Customer engagement email
- Internal Engagement Email
- CEO Dashboard
Mini how-to guides
- How to add a new request on behalf of a customer or prospect
- How to add a customer to an existing request
- How to set development effort of a request in Receptive
- How to prioritize on behalf of customers
- How to edit user details
- How to edit account details (name, status & value)
General FAQ
- How can I delete user data from Receptive?
- What's the difference between customers and prospects?
- Why do you recommend looking at SmartLists over the popular vote?
- Which browsers are supported?
- What happens to declined requests?
- What's the difference between teams and permission groups?
Customer feedback FAQ
- Can my customers segment their dashboard?
- Will customers be notified of updates to their request if it's set to private?
- How do I get rid of bad requests? What if people submit bad requests?
- What can I expect in terms of customer engagement?
- How to handle unhelpful comments
- How should I respond to older requests?
Product roadmap FAQ
Reporting FAQ
- How can I prevent MRR from influencing the reports?
- How do I view my feedback data based on NPS?
- How are the low/med/high value accounts calculated?
- Why aren't my requests in the SmartList?
- Will my own priorities influence my reports?
- Receptive's reports & the RICE methodology