Using Receptive

Receptive features

• Team permissions
• Bulk update requests
• Flexible emailing for customer development super powers
• Multi-module management with Receptive
• Customer engagement email
• Product roadmap overview
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Mini how-to guides

• How to update the status of a request
• How to request a new feature on behalf of a customer or prospect
• How to add a customer to an existing feature request
• How to set development effort of a feature in Receptive
• How to prioritize on behalf of customers
• How to edit user details
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General FAQ

• How can I delete data from Receptive?
• What's the difference between customers and prospects?
• Why do you recommend looking at SmartLists over the popular vote?
• Which browsers are supported?
• What happens to declined requests?
• What's the difference between teams and permission groups?
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Customer feedback FAQ

• Can my customers segment their dashboard?
• Will customers be notified of updates to their request if it's set to private?
• How do I get rid of bad requests? What if people submit bad requests?
• What can I expect in terms of customer engagement?
• How should I respond to older requests?
• What if I get too much feedback?

Product roadmap FAQ

• Won't my competition know what I'm up to if I expose my roadmap?
• Can you define Epics and Stories on the graphical roadmap?

Reporting FAQ

• How can I prevent MRR from influencing the reports?
• How do I view my feedback data based on NPS?
• How are the low/med/high value accounts calculated?
• Why aren't my requests in the SmartList?
• Will my own priorities influence my reports?
• Receptive's reports & the RICE methodology
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