Using Receptive

Feedback

• Request moderation
• Request merge
• Bulk update the status of multiple requests
• How to add a new request on behalf of a customer or prospect
• Markdown formatting
• How to add a customer to an existing request

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Reporting

• Receptive reports
• CEO Dashboard
• CSV Report export
• Receptive's reports & the RICE methodology
• Why do you recommend looking at SmartLists over the popular vote?
• Why is the popular vote different than the number of users who "want" a feature?

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Roadmapping

• Product roadmap overview
• Multiple Roadmaps
• "What's Coming?" report
• Release Log
• What are some roadmap examples & use cases?
• Can you define Epics and Stories on the graphical roadmap?

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Communication

• Flexible emailing
• Customer engagement email
• Email notifications
• In-app Notifications
• Internal engagement email
• Will customers be notified of updates to their request if it's set to private?

Account Management

• How to start using modules
• Team permissions
• Customer anonymity
• Prospect tracking
• How to edit user details
• How to edit account details (name, status & value)

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General FAQ

• Which browsers are supported?
• Admin view vs. customer view
• What can I expect in terms of customer engagement?
• Can my customers segment their dashboard?