In instances where you have an issue with Receptive, it can sometimes be useful to send a screenshot of your dev console so that our Support team can identify the problem.
If a member of our Support team requests you send them a screenshot of your console, this is how you do it.
We've included details for the major browsers. If you use a different one to these, then that browser's documentation will tell you how to access the console.
NOTE: Be sure to expand the Inspect window so it fills your screen, to ensure that all the relevant details are included in the screenshot.
If you're using Chrome, right-click the page that contains the error, and then select "Inspect".
Then, using the tabs at the top, select either "Console" or "Network". (This depends on what the Support member requires.)
Press "Control + Shift + K" ("Command + Option + K" on Mac) to open the Web Console.
Using the tabs at the top, select either "Console" (should be open automatically) or "Network".
You must first enable the "Develop" menu in Safari. If you haven't done this, you should use the menu at the top to select "Safari > Preferences" and then choose the "Advanced" tab.
Then select the "Show Develop menu in menu bar" checkbox.
To open the inspector, click on "Develop > Show Web Inspector" using the top menu.
You can then select the "Console" or "Network" tab depending on what you need.
Pressing F12 while on the page that contains the error will open up the Developer Tools.
You can then select the tabs for "Console" or "Network" (labelled as "Views" in the above screenshot) depending on what you need to see.
Open the Edge DevTools by pressing the F12 button.
You can then select the "Console" or "Network" view using the tabs at the top.