Why don't the vote counts on reports match the vote counts on requests?

There may sometimes be a discrepancy between the number of users attached to a request and the number of votes displayed on one of the predefined reports.

This is because the reports don't always show customer and team data together at once.

For predefined reports, some Account-level filters will be set automatically:

• Account Status - Paying
• Account Monthly Value - Any
• Account Activity - Any

Try tweaking the filters and you'll see the number of votes change accordingly.

You can learn more about how our reports work here.