My customers can't see any of the requests in my account

If your customers are unable to see any requests in your account, then there could be a number of reasons why this might be the case.

If you have multiple modules set up, then customers can only see requests for the modules they've been assigned to.

If, for example, your customers are assigned to Module A, but you only have requests for Module B, then your customers won't see those requests.

To check which modules your customer is assigned to, type their name into the search bar and then select the relevant user.

On that user's profile, you'll be able to see which modules they're assigned to:

You can determine which modules customers are assigned to via our integration.

Receptive's Request Moderation feature enables you to hide any new customer requests that are submitted to Receptive from other customers.

They only become visible to customers once you change their status from "Not Reviewed" to something else.

If you have request moderation turned on, then that might be why your customers can't see any requests.

Head to Settings > General and scroll down. If the checkbox labelled "Request moderation" is checked, then you have moderation turned on.

We recommend that you quickly triage any new requests by bulk updating them to "Awaiting Feedback". You can learn how to bulk update here.

It could be that all of your requests have been marked as private, so that only team members can see them.

If the request is private, you'll be able to see an icon telling you that:

If that's the cause of your issue, you can click on the "Edit" button for that request and uncheck the "Hide this from customers?" box.

If a customer clicks the "I'm not interested" button on a request, that request will no longer show up on their dashboard.

If any of the above solutions haven't helped, then please get in touch and we'll be able to help.