There are crucial differences between team users and customer users, and inviting internal teams in as customers can lead to some limitations.
Using Receptive on Behalf of Customers and Prospects
If you add your team members as customers, they can't access any of the core functionality of Receptive for prospect and customer facing teams, which is to submit feedback on behalf of your customers and prospects.
The customer user's version of the request form will only allow them to vote and prioritize for themselves, not as another user:
But your internal team's form will allow them to create feedback on behalf of others, add them to an existing request, etc.
If you're inviting in your customer facing teams to Receptive (which we highly recommend!) then using team seats for your internal teams is the obvious choice.
Value for Every Team in Your Company
One of the reasons Receptive works so well is that it provides value for your whole organization.
Product managers can look at priorities and decide what to build, Success managers can see which customers are getting what they want, Sales can see what you have planned and share that with prospects.
If you add your team members as customers, they can't access any of the core functionality of Receptive. They won't be able to access the reports, and they won't have any visibility on metrics, engagement, or customer insights.
This effectively means your organization won't be getting as much value from Receptive as it could be.
Another part of what makes Receptive so unique is that you can always differentiate between feedback from your various stakeholders (teams, customers, and prospects).
All of these groups are likely to have different priorities, and these are easily distinguished in your Customer SmartList, Prospect SmartList and Internal SmartList.
If you add team members into Receptive as customers, then the Internal SmartList won't display any data, and the Customer SmartList will be influenced by what your team members want.
It might be that your internal teams are your customers, in which case adding teams as customers can work quite well.
But, if you're inviting external customers and team members in, or you want your customer or prospect facing teams to get the most value from Receptive, then you should be aware of the limitations of the customer view.