Have you wondered where this ROI calculation in your CEO dashboard comes from?
If you look below the graph, you have six "action" sections. Each "action" your users perform in Receptive translate to time saved for your company.
Take the "wants / not interested" action as an example:
Every time a customer or team member votes on an item in Receptive, the software is saving your teams time because:
- Your teams don't have to go to the product team and tell them what they want (or worse, not tell them at all.)
- Your customers don't have to go to their CSM or your support team to tell them what they want.
- Your product, CS, marketing, and sales teams are collecting data without lifting a finger.
We've put the calculated "time saved" in each section. For any team or customer votes, we've estimated you'll save 15 minutes on average:
In the footer of the dashboard you'll see the rate that these calculations are based on. (This is currently $48 USD per hour, but if you'd like to edit that and add your own, please add your vote to #61283 in our Receptive account.)
Finally, you see the total time and money saved from all 999 wants and 469 not interested votes: $17,616.
Add up all six sections, and that's your total $ saved:
The ROI (return-on-investment) percentage takes your $ saved and Receptive cost across the timeframe selected: