Do you support on-premise solutions?

There are two things you need to consider - getting your data into Receptive and enabling your customers to log in.

There are four ways of doing this:

Manually inviting customers in.
Creating them through our API.
Using a custom sign-up page.
Replicating our Javascript code.

Manually Inviting Customers In

The simplest way is to manually invite your customers in. You can do this by following the instructions here.

It's an easy process that enables you to introduce your first customers into Receptive.

This method enables your customers to log in to Receptive using a login link (https://receptive.io/app/#/login) through our site.

Creating them Through our API

Your developers can use our API to create customers in Receptive. This is a little more complex than manually inviting them, but is far quicker once the API is set up.

Our API docs will help you connect to Receptive.

This method enables your customers to log in to Receptive using a login link (https://receptive.io/app/#/login) through our site.

Using a Custom Sign-up Page

It's possible to create a sign-up and login page through Receptive and then direct your customers there for them to sign up.

This is a setting configured on Receptive's end, so let us know if you're going ahead with this option.

This method enables your customers to log in to Receptive using this page.

NOTE: This option requires you to have custom SSL hostname (white label domain) enabled on your plan.

Replicating our Javascript Code

Our Javascript snippet provides an easy way to integrate with Receptive. For on-premise, where integration isn't possible, then it may still be possible to replicate what our Javascript code does. Doing this provides you with practically the same Receptive experience as a normal integration.

You should check with your developer(s) to see if this is something they'd be able to do.

This method enables your customers to access Receptive through your product without a username and password.

FAQ

Can we use the in-app widget with an on-premise solution?

It is possible to use the in-app widget with on-premise, but only if you replicate our Javascript integration, as explained above.

Can we use SAML SSO to let our users log in?

SAML SSO should work in exactly the same way as it does with a normal Receptive integration, but you'll need to manually create your customers using the methods above. More information is available here.

Articles in this section