How to triage new requests like a pro

This is an excerpt from The Receptive Launchpad Ebook + email series. Sign up here.

In the last section, I told you that endless doting over new requests for minutes on end is not recommended.

Here's what you can do instead.

How To Triage Like a Pro

1. Quickly move ALL new items to “Awaiting Feedback” by default to let others vote, comment, and re-prioritize so you can gauge demand.

That's it.

You should set up a helpful "Awaiting Feedback" saved response which links to your Product Feedback Policy and sets expectations.

You can also merge any obvious duplicates but don’t spend too much time worrying about every single one. If duplicates slip through, you’ll find them in the next phase.

Setting the effort, rewording submissions, thinking about a world where each feature is possible...it's way too early at this stage. Wait until an item has proven to have high demand before you waste precious time.

And tagging? Get that automated.

95% of new requests should take 1 minute or less to triage.

In the next section we'll be covering one of the biggest mistakes companies make when they implement a new process.

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