This is an excerpt from The Receptive Launchpad Ebook + email series. Sign up here.
Now that we've wrapped up the triage process, let's talk about how to keep your team & customers happy.
Because so far in our process, you've collected a TON of great information from your teams & customers...but you haven't done anything with it.
We told you to move everything to the "Awaiting Feedback" status.
We told you not to set the effort, clarify, or decide on anything.
So what's next?
You probably already have roadmapping meetings where you decide what you're going to build next.
Whether those are weekly, bi-weekly, monthly, or quarterly, keep them that way. At least for now. The only thing that needs to change is how efficient and effective those meetings will become.
- The prep time for those meetings will go from days to minutes.
- The meetings themselves will shrink from hours (and off the record chats) to a maximum of 60 or 90 minutes.
- And all of the customer and team update are done DURING those meetings, no more endless to-do lists for each team once the meeting is over.
In the next section we'll cover exactly how to use Receptive in those meetings to transform how your customers (and team members) feel about you, your product and your company.