This is an excerpt from The Receptive Launchpad Ebook + email series. Sign up here.
Over the next few sections, I’m going to walk you through a few key steps to optimize your new feedback management & roadmapping process.
First Up: Triage.
When you first get your Receptive account, it can be fun to dote over every new request and:
- Estimate the effort level
- Add a lot of tags
- Clarify the requests
- Decide whether each request is feasible
- Move great ideas onto the roadmap
But long term, as you grow and scale, this will not be a fun way to spend your evenings and weekends. And not only that, it's not helping anyone - not your customers, not your team, not even your product!
You need to allow plenty of time for your other customers, team members, & prospects (via sales) to have their say before spending this much time and attention on a request. Otherwise, how do you know the value of each request?
One product request doesn’t = product demand.
In the next section, I'll show you how to triage like a pro.