If you'll be managing your team's Receptive account, congrats! It's a fun, rewarding role and it's much easier than you might think. Here are a few things you'll need to know before diving in:
First, you'll want to watch this three minute video on Myths in Product Feedback which will help you make the most of your product feedback with the least amount of effort.
You'll want a basic overview of Receptive. This video walks through the customer view, the vendor view, roadmapping, our integrations, and more in just eight minutes.
Next you're ready to take a quick look at our "how to" guide for product teams and champion specific resources for later, when you have specific questions.
Eventually, you'll want to learn about our recommended workflow + best practices around managing feedback. Here are the best resources:
- The Receptive Launchpad (email series + ebook) - this is critical to understand our recommendations + best practices around managing feedback.
- The Flight Plan webinars will help you understand more about the feedback policy, more about our best practices, using our prioritization reports, and then one for later on getting more customer engagement. (Tip: watch these on 1.5 speed to get through them faster!)