If you'll be managing your team's Receptive account, congrats! It's a fun, rewarding role and it's much easier than you might think. Here are a few things you'll need to know before diving in:
First, you'll want to watch this three minute video on Myths in Product Feedback which will help you make the most of your product feedback with the least amount of effort.
You'll want a basic overview of Receptive. This video walks through the customer view, the vendor view, roadmapping, our integrations, and more in just eight minutes.
Before you plan your feedback workflow with Receptive, you'll want to deep dive into our recommendations (and be sure to watch the webinar included!)
Eventually, you'll want to learn about best practices around managing feedback. The Flight Plan webinars will help you understand more about the feedback policy, more about our best practices, using our prioritization reports, and then one for later on getting more customer engagement. (Tip: watch these on 1.5 speed to get through them faster!)
Finally, these oldies but goodies on product management are fun, quick reads to complete your learning journey: