How can I delete user data from Receptive?

Should you need to delete personal data or remove user information from Receptive, you can do so by logging in and navigating to "Customers" on the left-hand navigation.

Then, select the account that the user you wish to delete belongs to.

Scroll down to the "Users" box and then select the user you wish to delete.

Click on "Edit".

Finally, scroll down and you'll see a box labelled "Delete Customer". Press the red button to permanently delete this user from Receptive, and all of the data associated with them.

It's also possible to do this programmatically using the API. Head to the API docs here and look for "DELETE /users/:id".

What Happens to Requests and Comments?

Requests and comments submitted by deleted users will remain in Receptive, but will be attributed to "Deleted user".

NOTE: If you are an end user of Receptive and you wish to have your data removed, you can email data.protection@receptive.io and we will do that for you.