After implementation, keeping Receptive running smoothly is incredibly easy:
Your Receptive owner / champion will quickly triage new requests. They are the point of contact for questions from team and customers, and they'll work with the Receptive Customer Success team to understand and implement best practices.
Product and Engineering teams will use Receptive reports as needed in roadmapping meetings and ensure the status of each item is updated as they're reviewed.
Customer Success and Support teams will direct customers to use Receptive when feedback / requests come in (using a template in most cases).
Sales teams will submit feedback on behalf of prospects (in Salesforce).
Everyone who interacts with your customers, prospects, or product in any way can submit their own feedback to Receptive as ideas come up.