After implementation, what are each team's responsibilities?

After implementation, keeping Receptive running smoothly is incredibly easy:

Your Receptive owner / champion will quickly triage new requests. They are the point of contact for questions from team + customers, and they'll work with the Receptive Customer Success team to understand and implement best practices. 

Product + Engineering teams will use Receptive reports as needed in roadmapping meetings and ensure the status of each item is updated as they're reviewed.

Customer Success + Support teams will direct customers to use Receptive when feedback / feature requests come in (using a template in most cases). 

Sales teams will submit feedback on behalf of prospects (in Salesforce).

Everyone who interacts with your customers, prospects, or product in any way can submit their own feedback to Receptive as ideas come up.

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