Receptive's Product Feedback Policy

Our approach to product feedback

Here at Receptive, we take product feedback extremely seriously. We believe that listening to our customers, team members and prospects - by taking their ideas on board - is a sure-fire way to build a better product. 

We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.

The benefits of giving your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our product develops over time.

It means that your ideas are valued and listened to, rather than filed away and ignored.

Ultimately, it allows us to work with you to build the best product we possibly can.

How to give us your product feedback

Submitting your feedback couldn't be simpler. All you need to do is log into your Receptive account, navigate to our Help menu in the top-right and select "Submit a request for Receptive".

This will take you to your personalized dashboard where you can submit requests, browse other people's requests, and prioritize them. You can also view Releases & What we have coming up.

What happens to your product feedback

All new requests are set to the "Awaiting Feedback" status so that more people can vote, prioritize and give us information. This allows us to gauge demand, gather use cases and automatically establish impact & value using our Reports.

Every quarter, our Product team sit down for a feedback meeting. They discuss the highest priorities for our customers, team members, and prospects and how the requests align with our own strategy. As the team goes through they'll update the status of each request in Receptive so that you immediately know the outcome.

If we decide to build a request the status will change to "Planned" or "Building". It will be added to our customer roadmap which you can see as soon as you login under the "What's coming" tab.

Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Our feedback portal always has the most up-to-date information about our products and what we're building next. 

If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.

FAQs

How long will it be before the product team reviews my idea?

Items will be reviewed on a monthly basis; we take the top requests and update the status where appropriate. Roadmapping meetings occur quarterly. 

Make sure your ideas are clear and concise so others can vote on it & prioritize. Also be sure to prioritize your own requests too - that way, we will know if a particular requests is important to you. 

My request hasn't been reviewed yet and I submitted it 6+ months ago. What can I do?

If we haven't reviewed your item yet and it is a high priority for you:

- Make sure it's at the top of your priority list
- Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that?

Please add these details in a comment on your idea.

Resources & how-to guides

Customers: How to suggest requests with Receptive

Teams: Receptive training & best practices

Thank you for your feedback, understanding, and support as we work together to build the best products possible!