Your settings page is where you can upload your logo, turn on/off notifications, change the visibility of your roadmap, and more. 

To access your settings page, follow this link or click the dropdown menu in the top right corner and select "Settings":

You'll have the following options: 

Your vendor name

Shows across your team & customer dashboards and in the "Suggest a feature for {your vendor name}" popup box.

Roadmap visibility: list roadmap

You have three options for who sees your list view roadmap:

The list view roadmap is automatically populated when features are moved to "planning" or "building" and gives no dates / deadlines for when you'll release each feature. 

Roadmap visibility: graphical roadmap

You have three options for who sees your graphical view roadmap:

If you're just getting started, set this to "Team Only" until you've set up your graphical view roadmap

Customer name hiding

Check this box and your customers won't be able to see each other's names in Receptive. For example, Joe Bloggs will be shown as User-abcd1234. This only applies to your customers — your team will still see your customer's name.

Show vote count to customers

Checking this box allows customers to see how many votes each feature has:

Brand customizations

Upload your logo to replace the "Receptive" logo in the top of your navigation. 

Email settings

Turn on/off all notifications for customers or internal team members, or disable the login links in customer emails. Read more here.

Email whitelabel settings 

By default, email notifications to your team & customers are sent from You can customize this to "" or similar. Read how here

Custom responses

When you update a feature's status (to Planned, Released, etc), by default you have several pre-populated options to explain the transition.

You can also create your own custom saved responses / replies. Read how here.

Log in methods

The default is email / password for your teams and widget SSO for your customers. You can set up SSO for either, find out more here


Any questions? Email or use the form here.



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