- SSO. The integration gives your customers single sign-on to Receptive, meaning that when one of your users is signed into your product, they can simply click a link or button to get straight into Receptive, where they can manage their requests and priorities. (Related: what do my customers see?)
- Customer records. The integration automatically keeps your customer records up to date in Receptive so you can tie customers to requests without any manual account creation or updates.
The integration is very easy (it usually under 2 hours to set up and test) and you have complete control over how the link or button is presented to your users.
What if I'm using Receptive internally only?
If you're using Receptive internally only you will still need to set up the integration so you can use Receptive on behalf of your customers (see #2 above). Read more about that here.