Using the Salesforce integration

The Salesforce integration allows you to:

• Create Receptive requests on behalf of contacts and opportunities.
• Add contacts and opportunities to existing requests.
• View contact and opportunity request history.
• Track and report on which requests will help close better deals.

In this guide:

What you can do in Salesforce:

1. Create a new request or link an existing request to a contact
2. Create a new request or link an existing request to an opportunity

What you can do in Receptive:

1. Link Salesforce contacts to requests
2. View which Salesforce contacts and opportunities have voted on requests
3. Report on prospect requests
4. Report on opportunity requests

What you can do in Salesforce

1. Create a new request or link an existing request to a contact

Go to the relevant contact's page in Salesforce. Scroll to the Receptive section and click the "Create / Link feature" button.

You can create a new request by filling in the fields, and then clicking "Create New Feature".

If you want to link your Salesforce contact to an existing Receptive request, start typing the title and similar requests will populate at the bottom.

Click "Select feature" next to each request to see the full description. Click "Link Existing Feature" when you've selected the correct request.

2. Create a new request or link an existing request to an opportunity

Go to the relevant opportunity's page in Salesforce. Scroll down to the Receptive section.

Click on "Create / Link feature".

To create a new request in Receptive, fill in the fields and then click on "Create New Feature".

If you want to link a Salesforce opportunity to an existing Receptive request, then start typing the title and similar requests will appear at the bottom.

Select the relevant request from the suggestions, and then click "Link Existing Feature" on the next page. 

How it works in Receptive

1. Link Salesforce contacts to requests in Receptive 

In Receptive, find the request the prospect / lead has requested.

Under "Request actions", click the "Add user" button.

Start typing the contact's name in the search bar, and you'll see them appear. A Salesforce logo will appear next to any Salesforce contacts that have never been added to Receptive.

Click on the relevant contact to add them to the Receptive request.

2. View which Salesforce contacts and opportunities have voted on requests

To see the Salesforce contacts and opportunities that have voted for a request in Receptive, just open it in Receptive and scroll to the "Salesforce" section.

Any linked Salesforce contacts or opportunities will appear there.

3. Report on prospect requests

You can segment out your prospect's requests in your Receptive reports to help you understand what your prospects have requested.

You can do this by using the Prospect SmartList. Go to the Reports page using the left-hand navigation, and then select the Prospect SmartList from the right-hand side.

Alternatively, you can use filters to narrow down your report.

On the Reports page, click the "Advanced" tab on the right-hand side. Then scroll down to "Account filters" and open up the drop-down.

Then select "Prospect" as the "Account Status".

4. Report on opportunity requests

You can include your opportunity's requests in any of your Receptive reports. 

Go to the Reports page using the left-hand navigation, and click the "Advanced" tab on the right-hand side. Then scroll down to "Opportunity filters" and open up the drop-down and select the checkbox:

Related: How to set up the Salesforce integration