Salesforce Integration

If your organization uses Salesforce, the integration is extremely helpful because it allows your sales team to:

  • Create Receptive requests
  • Add contacts to existing requests
  • View contact request history

All from inside Salesforce.

In Receptive, you can easily track and report on Salesforce contact requests and follow up with prospects as their requests are updated and released. 

Why is this important?
The Salesforce integration dramatically increases the efficiency of your sales teams and allows them to be confident that invaluable product demand from your Salesforce contacts is reaching the product team. 

When deciding what makes it onto your roadmap, your product team can analyze what's important to your prospects and determine the potential value of each feature.

We recommend integrating with Receptive first, and then using our Salesforce integration to track the requests of prospects and leads. 

Installation and setup should take about 20 minutes. 

The steps below explain how to:

FAQ:

If you come across any questions while you're setting up the integration, please get in touch at support@receptive.io. We'd love your feedback and will get back to you asap. 

Installation

  1. Initiate the Receptive integration in Salesforce
  2. Obtain a Receptive API key
  3. Authenticate Salesforce in Receptive

1. Initiate the Receptive integration in Salesforce

To initiate the Receptive integration, follow this link (will open in a new window): 

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t58000000FrGW

Log in to your Salesforce account.

Select "Install For All Users" and click "Install":

Under "Approve Third-Party Access" check the box "Yes, grant access to these third-party web sites" and click "Continue": 

You will get a notice that Installation is Complete and you'll need to enter your API key:

2. How to Get a Receptive API Key:

  1. Log in to your Receptive account here.
  2. Select Integrate from the drop down menu in the top right corner.
  3. Scroll down to API Keys and click Create API Key, or use an existing API key.
  4. Keep this page open in order to authenticate with Salesforce in the next step.

Enter your API key into Salesforce and click "Save".

Click "Done".

3. Authenticate Salesforce in Receptive

In Receptive from the "Integrate" page (from the previous step), click the button "Authenticate with Salesforce" button:

Select "Allow":

You will be redirected to the Receptive installation page to confirm authentication:

Setup the Receptive Integration in Salesforce

Setup and config consists of the following steps in Salesforce:

  1. Add Receptive fields to your contact layout: allows you to link Receptive features directly from the contact view in Salesforce.
  2. Add Account Value to your accounts layout: allows you to set a prospect / customer as paying or not paying, and their monthly value in Receptive (from Salesforce).

1. Add Receptive fields to your contact pages in Salesforce. 

In your Salesforce dashboard, click on "Contacts" in the top navigation:

Click "Edit layout":

Under the main header "Contact Layout" select "Fields" from the left hand column and select "Section" from the options. Drag "Section" down the page, below the customer details sections:

Section Name should be changed to "Receptive". Select "1-Column" and click OK:

Under the main "Contact layout" header again, select "Visualforce Pages" from the left hand column and select "Contactfeatures". Drag this into the newly created Receptive section:

Click "Save".

Click the video to see the whole process below:

 

2. Add Account Value to your accounts layout

Note: If you already hold your monthly account value in Salesforce, please get in touch to complete setup: support@receptive.io.

To create a monthly account value in Salesforce, from your dashboard click on "Accounts" in the top navigation.

Click "Edit Layout".

Under the main header "Account Layout" select "Fields" from the left hand column and select "Monthly Value" from the options. Drag "Monthly Value" to the location in the Account Layout that you'd like it held.

Click "Save". 

3. Account types (no action needed)

Salesforce Account types are automatically updated in Receptive:

Salesforce Account Type  Receptive Account Type
Any containing "Customer" Paying Customer
Prospect Prospect
Other Defaults to "Not Paying" Customer

Using the integration in Salesforce 

1. Link a customer to an existing feature request

Go to the relevant user's page (contact page) in Salesforce. Scroll to the Receptive section and click the "Create / Link feature" button.

Start typing the feature title and similar features will populate below the description box. Click "Select feature" next to each feature to see the full description. Click "Link Existing Feature" when you've selected the correct feature.

 

2. Create a new feature request

Follow the steps above for linking a customer to a feature request, and instead of selecting an existing feature, type in the new feature title & description and click "Create New feature":

The customer will be automatically tied to their new feature request, and when you return to the contact's page you'll see the linked feature under the Receptive section:

 

Using the integration in Receptive 

1. Linking Salesforce contacts to requests in Receptive 

In Receptive, find the feature the prospect / lead has requested.

Under "Feature feedback", click the "Add Customer" button and start typing in the contact's name. Salesforce contacts will have the SF icon in front of their name so you can select the correct user and hit "enter" to add them to the feature.

2. Viewing which Salesforce contacts have voted for features in Receptive

To see the Salesforce contacts have voted for a feature in Receptive, just open the feature in Receptive and scroll to the "Salesforce" section:

3. Viewing Prospect's requests in Receptive reporting

You can segment out your prospect's requests in your Receptive reports to help you understand what your prospects have requested.

From your Reports page in Receptive, just scroll down to the "Account Status" filter and select "Prospect":

 

FAQ

What are your limits / usage on our Salesforce account?

Our integration does not require any bulk operations or initial import/export so usage is minimal. Your usage will only be impacted when you:

  • Tie a prospect / customer to a Receptive feature in Salesforce
  • Tie a prospect / customer to a Receptive feature in Receptive

How are Salesforce account types handled?

Salesforce Account types are automatically updated in Receptive:

Salesforce Account Type 

Receptive Account Type
Customer - Direct Paying Customer
Customer - Channel Paying Customer
Prospect Prospect
Other Defaults to "Not Paying" Customer

 

The Salesforce integration is included on our Enterprise Plan.

 

 

Any questions? Email support@receptive.io or use the form here.

 

 

 

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