Customer engagement email

In this article:

What is the customer engagement email?

In a few clicks you can send a 100% personalized email to each of your customers, encouraging them to use Receptive and improving the amount and quality of your feature feedback data.

It’s also a great way to ask customers to review their priorities, highlight progress you have made and show what you are currently working on.

What information is sent to my customers?

The engagement email includes:

  • Recent releases
  • Features you are currently gathering feedback on
  • Customer's current priorities

How do I send a customer engagement email?

Click "Customers" on the left-hand navigation.


Click the “Engage More Customers” button.



This opens a pop-up.

Click the button that says "Compose an email for all customers".


You can now customize certain aspects of the email.


You can edit:

  • The subject
  • The header
  • The footer

The body of the email will be automatically populated with the latest requests, priorities, and releases, personalized to each user. 

You can also choose how many days of release news are included in the email.


Before you send, you are able to preview the email and make sure that it's ready to go.


Once you're happy, click the "Send Email" button and your email will go out to all your users.



Related: Tips on sending your first engagement email 


Suggestions for our engagement email feature?

Login to Receptive to submit a new feature request.


Any questions? Email or use the form here.


Have more questions? Submit a request


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