Customer engagement email

In this article:

What is the customer engagement email?

In two clicks you can send a 100% personalized email to each of your customers, encouraging them to use Receptive and improving the amount and quality of your feature feedback data.

It’s also a great way to ask customers to review their priorities, highlight progress you have made and show what you are currently working on.

What information is sent to my customers?

The engagement email includes:

  • Recent releases
  • Features you are currently gathering feedback on
  • Customer's current priorities

How do I send a customer engagement email?

Log into your Receptive account, go to the settings icon and click “Customers”.

Engagement email how-to

Click the “Engage more customers” button.

Engagement email how-to

Click "Preview emails".

You will then see the email template.

Engagement email how-to

Can I edit the template?

Yes. You can edit the following information:

  • Subject line
  • Header
  • Footer

The section of the template that states [ personlised content for your customer goes here ] includes:

  • Recent releases
  • Features you are gathering feedback on
  • List of customer's current priorities

Can I preview the emails?

Yes. Simply click the “preview emails” button above the template.

Engagement email how-to

Can I edit how many days of releases I would like to include in the email?

Yes. In the template you will see a box where you can define the numbers of days worth of releases you would like to share with your customers. The default is all public releases made in the last 30 days.

Engagement email how-to

How do I send the email?

Simply click “Send to XXXX users now” and your email will be sent.

Engagement email how-to


Related: Tips on sending your first engagement email 


Suggestions for our engagement email feature?

Login to Receptive to submit a new feature request.


Any questions? Email or use the form here.


Have more questions? Submit a request


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