There are a few ways to encourage customer engagement:
- Send out your engagement email on a regular basis. This 100% personalized update can be sent in two clicks. It includes each user's latest priorities, new features you've released that they've requested, and new requests that they can vote on.
- Review new requests every 3-4 days. We've seen a correlation between how often product teams review & respond to new features and how often customers login to Receptive to check the status of their requests.
- Remind your customers in your newsletters and marketing communications to keep their priorities updated.
- If you're on the phone with a customer, ask them if their top priority is still current. If not, update their priorities for them!