How do I get more customer engagement?

There are a few ways to encourage customer engagement:

  1. Send out your engagement email on a regular basis. This 100% personalized update can be sent in two clicks. It includes each user's latest priorities, new features you've released that they've requested, and new requests that they can vote on. 
  2. Review new requests every 3-4 days. We've seen a correlation between how often product teams review & respond to new features and how often customers login to Receptive to check the status of their requests.
  3. Remind your customers in your newsletters and marketing communications to keep their priorities updated.
  4. If you're on the phone with a customer, ask them if their top priority is still current. If not, update their priorities for them!
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