How to use the JIRA add-on

You can see the integration in action from 2 minutes 30 seconds in the following video:

If your organization uses JIRA to manage software development, the Receptive add-on is extremely helpful because it allows you to automatically:

  • Create issues in JIRA when a Receptive feature request gets to a certain stage;
  • Release features in Receptive when they are completed in JIRA; and
  • Communicate released features to customers & internal team members.

Why is this important?
The add-on dramatically increases efficiency between the product and development teams and closes the feedback loop for customers and users within your organization.

Learn how to set up the JIRA add-on here

In this article:

Using JIRA Within Receptive

Changing the Status of a Feature Request

When you are in Receptive, changing the status of a feature request will automatically create an issue in JIRA. You choose the feature status that triggers this action when you set up the add-on.

When a feature request changes status, you get the standard dialogue box with an additional link and checkbox for the JIRA issue. You can simply uncheck the box if you don’t want to create a JIRA issue and the default settings can also be amended - just click the blue detailslink and the full panel will be revealed as shown below:


Adding Existing JIRA Issues to a Feature Request

As well as automatically creating a JIRA issue when a feature request is given a certain status, you can also link existing JIRA issues to a feature request at any time.

Once the add-on is installed, you will have a JIRA panel on every feature request page. Click the Link issue button, search for the JIRA issue and click the Link issue button. Remember you can add multiple JIRA issues to a feature request.



All linked JIRA issues will appear in the JIRA panel in Receptive underneath the "Link Issue" button. Clicking the issue takes you to the relevant page in JIRA.

To remove a JIRA issue from a feature request, simply hit the X next to the link.

Using Receptive Within JIRA

Changing the Status of a Feature Request

When an issue changes to a certain status (e.g., Done), the feature request will automatically be released in Receptive. All customers and internal team members who were following the feature request will be notified of the release.

Remember you choose the status in the add-on configuration.

By default, when you change status to "Released", Receptive will use the first custom response that you've created for the "Released" status.

If you haven't created any custom responses, the message will default to:

"Released now. Thanks for all your interest in this feature, your feedback helps us to build a better product."

Adding Feature Requests to JIRA Issues

When the add-on has been installed, you will have a Receptive panel in the bottom right of all issue pages.

Click the Link feature button, search for the feature request then click Link.

All linked feature requests will appear in this panel.

To remove them, click the Unlink button next to the feature request in the Receptive panel.



Any questions? Email or use the form here.




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