How to use the JIRA add-on

If your organization uses JIRA to manage software development, the Receptive add-on is extremely helpful because it allows you to automatically:

Create issues in JIRA when a Receptive request gets to a certain stage;
Release requests in Receptive when they are completed in JIRA; and
Communicate released requests to customers & internal team members.

Why is this important?
The add-on dramatically increases efficiency between the product and development teams and closes the feedback loop for customers and users within your organization.

Learn how to set up the JIRA add-on here

In this article:

Using JIRA Within Receptive
- Creating an Issue in JIRA
- Adding Existing JIRA Issues to a Request
Using Receptive Within JIRA
- Changing the Status of a Request
- Adding Requests to JIRA Issues

Using JIRA Within Receptive

Creating an Issue in JIRA

When you are in Receptive, changing the status of a request will automatically create an issue in JIRA. You choose the request status that triggers this action when you set up the add-on.

When a request changes status, you get the standard dialogue box with an additional link and checkbox for the JIRA issue. You can simply uncheck the box if you don’t want to create a JIRA issue.

The default settings can also be amended - just click the blue details link and the full panel will be revealed.

Adding Existing JIRA Issues to a Request

As well as automatically creating a JIRA issue when a request is given a certain status, you can also link existing JIRA issues to a request at any time.

Once the add-on is installed, you will have a JIRA panel on every request page. Click the Link issue button, search for the JIRA issue and click the Link issue button. Remember you can add multiple JIRA issues to a request.

All linked JIRA issues will appear in the JIRA panel in Receptive underneath the "Link Issue" button. Clicking the issue takes you to the relevant page in JIRA.

To remove a JIRA issue from a request, simply hit the X next to the link.

Using Receptive Within JIRA

Changing the Status of a Request

When an issue changes to a certain status (e.g., Done), the request will automatically be released in Receptive. All customers and internal team members who were following the request will be notified of the release.

Remember you choose the status in the add-on configuration.

By default, when you change status to "Released", Receptive will use the first custom response that you've created for the "Released" status.

If you haven't created any custom responses, the message will default to:

"Released now. Thanks for all your interest in this feature, your feedback helps us to build a better product."

Adding Requests to JIRA Issues

When the add-on has been installed, you will have a Receptive panel in the bottom right of all issue pages.

Click the Link request button, search for the request then click Link.

Linked requests will appear in JIRA like this:

Clicking on details will show this:

JIRA pulls through all of the details associated with the Receptive request, including comments, tags, attachments, and the request ID.

To remove them, click the Unlink button next to the request in the Receptive panel.

Any questions? Email support@receptive.io or use the form here.

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