How to prioritize on behalf of customers

Why is this important?
Client-facing teams in your organization can easily add customers to feedback & feature requests and change priorities on their behalf. This is perfect for account-managed SaaS business and those that have a lot of customer contact over the phone.

How to change customer priorities

Select "Customers" from the left-hand navigation.


Select the customer account from the list.

Scroll down to the "Users" panel and select the relevant user.


Click on the "Edit" button on their profile.


Change the priority of the feature(s) using the sliders. It will save automatically.





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