Email whitelabel

What is email whitelabelling?

Receptive sends email notifications to your team and customers from “support@receptive.io” by default. 

If you’d like to send email notifications from your own domain for example features@yourdomain.com or support@yourdomain.com, Receptive can do that with our whitelabel email features.

Essentially, you set up some DNS records that prove that Receptive’s mail servers are permitted to sign emails from your domain. Read more about DKIM email signing.

Whitelabelling also helps with branding as your customers will definitely recognize the address your mails are sent from.

  Standard Email Whitelabelled Email
From: support@receptive.io you@yourdomain.com
Mailed-by: smtp.receptive.io featuremail.yourdomain.com
Signed-by: receptive.io yourdomain.com

What we need to set up whitelabelling

  • Ensure your price plan includes email whitelabelling. Email sales to check or upgrade.
  • Choose a from email address for example features@yourdomain.com, support@yourdomain.com, ideas@yourdomain.com, etc (should be a real email address at your actual domain).
  • Choose a new hostname that Receptive will send emails from, for example featuremail.yourdomain.com. This should not already exist in DNS.

Note: this URL needs to be different from your white label domain, so choose something different than what you'd select for that. (Example: featuremail.yourdomain.com instead of features.yourdomain.com)

  • Choose a hostname that Receptive will use for clicktracking for example featureclicks.yourdomain.com. This should not already exist in DNS
  • Send the above information to support@receptive.io. We’ll configure whitelabelling on Receptive’s servers.
  • We’ll notify you that setup is done on our side.
  • Grab your DNS records from your Receptive account settings page and pass them to your network administrator to set up on your side. They will look similar to this:
Record Type Host Data
CNAME featureclicks.yourdomain.com clicktrack.customer.receptive.io
CNAME featuremail.yourdomain.com smtp.customer.receptive.io
CNAME s1._domainkey.yourdomain.com dkim1.customer.receptive.io
CNAME s2._domainkey.yourdomain.com dkim2.customer.receptive.io
  • Once your network administrator has set up the new DNS records, we’ll check them and activate your whitelabel emails.
  • Your emails will now be sent to your team and customers from features@yourdomain.com. Receptive’s servers will sign the emails on your behalf for maximum deliverability.

Users can reply directly to some notifications, (status changes and comments) and their email reply is routed into your Receptive account. This is done with a special reply-to header on the email that looks something like ac+abc123@app.mail.receptive.io 

Suggestions for our email whitelabelling feature?

Login to Receptive to submit a new feature request.

 


Any questions? Email support@receptive.io or use the form here.

 

 

 

Have more questions? Submit a request

2 Comments

  • 0
    Avatar
    Remi Allegre

    In the last sentence of this guide, you wrote:

    Your emails will now be sent to your team and customers from _features@yourdomain.com.

    Did you mean: Your emails will now be sent to your team and customers from features@yourdomain.com"? (without the underscore).

  • 0
    Avatar
    Dan Dukeson

    Hi Remi thanks for the comment, good spot - I'm not why you didn't get a reply earlier, but the underscore is gone now. Thanks, Dan

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