Email notifications

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Email Notification Overview

By default, you and your team members will all receive email notifications when:

  • A new feature is created in your Receptive account
  • A feature they are subscribed to has changed status
  • A feature they are subscribed to has been commented on

By default, your customers will all receive email notifications when:

  • A feature they are subscribed to has changed status
  • A feature they are subscribed to has been commented on

You have three options under your settings page: 

  1. Disable notification emails to customers: this switches off customer emails globally. Use with care as users can always unsubscribe themselves from Receptive feature notifications.
  2. Disable auto-login links in customer emails: if you're using Receptive internally only, you can still let them know you're making progress on the features they've requested. Just select this option to remove all of the links that log your customers directly into their Receptive dashboard. 
  3. Disable notification emails to team members: this switches off team emails globally. Use with care as team members can always unsubscribe themselves from Receptive feature notifications.

How do I turn off new feature notifications?

Using Gmail? Instead of turning off notifications, clean up your inbox with filters and labels. See how to set them up here.

You and your team can unsubscribe from new feature notifications by clicking the “Manage Email Preferences” link in the footer of any Receptive notification email:

And turn off “Feature created notifications”:

You can also turn off status update notifications, new comment notifications on the features that you’re subscribed to, or new feature updates using the “Manage Email Preferences” button. 

Any questions? Email support@receptive.io or use the form here.

 

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