Email notifications

In this article:

Email Notification Overview

Team members

By default, you and your team members will all receive email notifications when:

  • A new feature is created in your Receptive account
  • A feature they are subscribed to has changed status
  • A feature they are subscribed to has been commented on

Customers

By default, your customers will all receive email notifications when:

  • A feature they are subscribed to has changed status
  • A feature they are subscribed to has been commented on

Global

You have three account-wide options under your settings page: 

  1. Disable notification emails to customers: this switches off customer emails globally. Use with care as users can always unsubscribe themselves from Receptive feature notifications.
  2. Disable auto-login links in customer emails: if you're using Receptive internally only, you can still let them know you're making progress on the features they've requested. Just select this option to remove all of the links that log your customers directly into their Receptive dashboard. 
  3. Disable notification emails to team members: this switches off team emails globally. Use with care as team members can always unsubscribe themselves from Receptive feature notifications.

How do I edit my notifications?

Using Gmail? Clean up your inbox with filters and labels. See how to set them up here.

There are two methods through which you can edit email notifications:

  1. Through the email
  2. In the Receptive app

1) Through the email

Clicking the “Manage Email Preferences” link in the footer of any Receptive notification email.

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You can then turn on or off the email notifications you wish to receive.

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2) In the Receptive app

Click the right-hand hamburger menu and select "Settings".

Then select "Manage Team" on the right-hand navigation.

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You will see a list of your team members. Select yourself (or the team member whose notifications you wish to change) by clicking on the name.

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On the team member's profile, click the "Edit" button.

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Select the "Email notifications" tab on the right-hand side. Then select which email you want to opt in and out of.

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Suggestions for our email notifications feature?

Login to Receptive to submit a new feature request.

 

Any questions? Email support@receptive.io or use the form here.

 

Have more questions? Submit a request

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