Once you’ve integrated with Receptive, you'll need to give your customers access to your account. You can do this by turning on the in-app widget in one-click or exposing a link to Receptive from within your website or app.
When customers click this link they’ll be automatically signed in to their Receptive account where they can create and prioritize their features.
Whether you call your requests “enhancements”, “ideas”, or “features”, just create an easily accessible link or button within your app. See examples below.
Our own link is titled “Submit a request for Receptive” and is located within our drop down navigation:
Another great example is Veeqo’s (see case study), which is always showing in a static footer of their app, and is placed directly next to the support link.
This reduces support requests and leads to high Receptive engagement:
Agorapulse (see case study) has a “Suggest features” button in their help drop down navigation:
SalesScreen has their Receptive link at the top of their app's resource page, above the support & documentation links:
BrightMove has a link under their Help menu:
In most cases, these links lead to the Receptive full page portal. We also have an in-app widget that pops up over your app.
In-app widget view
DriveCentric is a great example of the in-app widget. They have a link in their left-side navigation:
Which opens the Receptive in-app widget on the left:
Alternatively you can use our floating button (and change the location, text, and color):
When clicked by a customer it will expand out over your product:
To find out more about the embedded widget, including how to switch it on or off, please head over here.