There are two types of user in Receptive: Team Users and Customer Users.
Plans have limits on Team Users and Customer Users, so make sure you allow for enough. Contact support to discuss upgrading your plan or adding on bundles of users.
Team Users are people in your organisation that you invite to access Receptive.
Team Users can (depending on their permissions) view and manage incoming requests, vote and prioritize on behalf of customer users, and look at Receptive's reports to understand the value of different requests.
Team User Limits
Each time you invite a new Team User, Receptive updates your Team User count. If you hit a limit, Receptive will let you know.
Customer Users are the users of your product that are given access to Receptive so that they can give you feedback about your products.
Users can submit ideas for themselves, browse ideas, prioritize, comment, and use all the Receptive features intended for Customer Users.
Customer User Limits
Customer user limits are based on the customer user records in your Receptive account. A customer that has a profile and is logging in to your account, and a customer that has a profile but is not logging in to your account will both count equally towards your user limits.
(In other words, you can hit your limits even if you're using Receptive internally only. Limits aren't based on "active customer logins", but "customer records" which allow your teams to vote and prioritize on behalf of customers.)
If you hit the limit, you won't be able to create any more Customer Users.
Customer Users are individuals, rather than the Account that they belong to, so the count is about people, not logos or customer sites.
If you invite Customer Users into Receptive manually, or with the API, then we'll increment the count as you do that. You can delete Customer User records to decrease your count.