How are user limits calculated?

There are two types of user in Receptive: Team Users and Customer Users. 

Plans have limits on Team Users and Customer Users, so make sure you allow for enough. Contact support to discuss upgrading your plan or adding on bundles of users.

Team Users

Team Users are people in your organisation that you invite to access Receptive.

Team Users can (depending on their permissions) view and manage incoming requests, and look at Receptive's reports to understand the value of different requests. 

Team User Limits

Each time you invite a new Team User, Receptive updates your Team User count. If you hit a limit, Receptive will let you know.

Customer Users

Customer Users are users of your product that are given access to Receptive so that they can give your feedback about your product.

Users can submit ideas for themselves, browse ideas, prioritize, comment, and use all the Receptive features intended for Customer Users.

Customer User Limits

Your plan will have a limit of Customer Users. If you hit the limit, you won't be able to create any more Customer Users. 

Customer Users are individuals, rather than the Account that they belong to, so the count is about people, not logos or customer sites. 

If, like most people, you integrate the Receptive javascript into your app, then we'll count all your logged-in users towards your Customer User Limit. The count will start at zero and increment each time a Customer User is seen for the first time.

If you invite Customer Users into Receptive manually, or with the API, then we'll increment the count as you do that. You can delete Customer User records to decrease your count.

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