How to introduce your team members to Receptive

When you're ready to invite your team members into your Receptive account, you'll want to tell them:

• What Receptive is
• Why it's so beneficial to them
• How to find & use it
• What they can expect

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A New Way of Handling Feedback

At [COMPANY] we take feedback very seriously. We realize the importance of harnessing ideas both externally (our customers) and internally (you and your team).

As a result, we'll be using Receptive. It's software that enables us to easily collect and manage feedback directly from our customers, our prospects, and our employees. And that's where you come in.

We value your ideas and we know that a lot of you are itching to tell us how we can improve our product. Now you have the chance.

You can use Receptive to submit your own ideas, view and vote on other people's ideas, and have a say in how we choose to develop our product. This improves transparency, saves a lot of time and effort, and ultimately will lead to a better product in future.

We've created a new Product Feedback Policy which will help you learn more about the kind of feedback we're looking for, and what we'll do with your ideas. 

View our guidelines here: [LINK TO YOUR TEAM GUIDELINES].

View instructions on using Receptive here: 

• Product team resources
• Dev team resources
• Sales team resources
• Customer Success team resources
• Support team resources
• How to manage email notifications

We look forward to seeing your ideas!

Team Guidelines

Create your Team Guidelines + FAQ and share with your teams so they know what your goals are with Receptive, how to use it, and what to expect.

Resources

Share these resources with each of your teams:

• Product team resources
• Dev team resources
• Sales team resources
• Customer Success team resources
• Support team resources 
• How to manage email notifications

Create a CEO video

Have your CEO record a 1-2 minute video explaining what Receptive is, what your goals are with Receptive, and how it will benefit your company.

This is very powerful because the message is about the benefits of using your software and is coming directly from the leadership team.

It can take a little organizing but the time spent is worth the effort for the amount of buy-in & engagement that is created. Share this with your whole company (and customers!)

Here's a great example of our customer Planet DDS and their manager explaining what receptive is:

Invite your team in

Once you've prepped your team, use the instructions here to invite your team members in. 

Tip: your teams will receive notifications for all new requests created. If they don't want to get all of these emails, have them manage their email notifications.