Using the Zendesk integration

NOTE: This doc explains how to use the Receptive integration with Zendesk, assuming you already have it set up. For help on setting up the integration, head here.

How to use the Receptive app in Zendesk:

To begin using the Receptive app in Zendesk, open a Zendesk ticket and click Apps in the upper right hand corner to expose the Receptive panel.

Click the Link / Suggest Feature button to create or search for a Receptive feature request.

By default, the email subject & content populates a new feature title & description, with the customer subscribed:

zendesk1.jpg

Click "Create feature" to create a new feature:

zendesk2.jpg

Select a feature that matches the title if the feature already exists:

zendesk3.jpg

Search for a similar feature by editing the feature title text:

zendesk4.jpg

Choose whether to subscribe user.

When you're done click "Create feature".

To view your new request in Receptive, just click the title in the Receptive panel:

zendesk5.jpg 

And you'll see the linked Zendesk ticket:

zendesk6.jpg

Read the guide for support teams using the Zendesk integration here.

 

Any questions? Email support@receptive.io or use the form here.

 

 

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.