Why is this important?
Multi-module is perfect for software businesses with several modules (within one product). Rather than seeing the data for all of their company’s product offerings, product managers and customers can focus on the module or product areas they’re managing and using.
Multi-modules is critical for teams with multiple module owners as it allows your users to categorize your feedback for you, and makes their experience in Receptive much more efficient.
How to use multi-modules:
How multi-modules helps product teams
Multi-modules gives your product team a "super-filter" across their whole Receptive account to view and analyze segments of product feedback:
For example, in the diagram below, Product Leader owns Product 1, 2, & 3. They can easily filter their entire Receptive dashboard just to the requests that are relevant to them:
And this doesn't just apply to product teams. Multi-modules enable any internal employees to access the data most relevant to them, while allowing submitters to segment this data for you.
To find out if you need multi-module, go here: Do I need multi-module?
How multi-modules helps customers
Multi-module enables your customers to view only the feedback that relates to them, and allows them to categorize their feedback as they submit it:
Your customer Andy (see image below) has purchased two out of your five modules. When he logs into Receptive to submit a request, he can choose which of those two the feedback is for.
When he browses other requests, he will only see the requests submitted for those two modules. He won’t be able to see feedback for the modules which he hasn’t bought.
Bob, on the other hand, has only purchased one of your modules. He'll only see feedback related to that module, and all of his feedback will come in tagged as "Module D".
Multi-module keeps things clean and simple for your customers, and especially your product teams.
Learn how to setup multi-module here: Setting up Multi-module
Using your module filters as a team member
After adding a second module, if you head back to your dashboard you’ll see a new addition. There will be a bar along the top, underneath the main menu. (You may need to refresh.)
This shows the module filters currently in use. By default, no filters will be applied, so your dashboard will be showing data for all of your modules:
To filter down to a certain product, click on the “Filter Modules” drop-down menu.
You will see a list of the modules you have added to Receptive. Currently, all of the modules will be selected. You can unselect modules to remove them from the filters you are using:
The filters you add here are global filters, which will stay in place whilst you use Receptive, including on the main dashboard view, browse view, reports view, and releases view.
Using your module filters as a customer
When a customer has access to multiple modules, they will have a "super-filter" at the top, allowing them to filter their dashboard and browse requests based on module.
When a customer creates a request, they will be able to select which module(s) they are requesting the feature for using the drop-down menu which will have now appeared at the bottom of the form:
All of the modules which you have assigned the customer to will be available for them to select when it comes to suggesting a feature.
If the end user is only assigned to one module, then this option will not appear for them when they suggest a feature.