How Receptive helps with managing product feedback

Hands up if you’re inundated with product feedback from your customers? We have both our hands firmly in the air.

It’s easy when you first start collecting feedback to bury your heads in the sand and simply carry on developing your product in the way you best see fit.

Unfortunately, your view of the world isn’t your customers’ view. And we’re afraid that you really should be listening to them.

At Receptive, we aim to make managing feedback easier for everyone. For CEOs, for Product managers, for Customer Support teams, for everyone.

Receptive helps you to manage feedback in a multitude of ways which we’ve handily listed below.

• Your customers can use Receptive to add their own feedback as well as vote and prioritize feedback from other people, with our elegantly simple interface directly integrated with your product.
• If you want to gain insights from your internal teams, and we really recommend it, then you can use Receptive to gather feedback from anyone in your company, from Product engineers to Sales agents.
• Viewing feedback is only the start of the process. Fortunately, Receptive allows you to maintain communication with those who submitted the idea, ensuring they are kept in the loop and are aware of new additions to your product.

“Prior to finding Receptive, we were using a manual system to tally votes as they came in from customer support and trying to notify customers one by one as features were released. Receptive takes all of this and automates it, gives us way more insight into customer demand and helps us make data-backed decisions.” - Portal

“In regards to the customer feedback/feature request portal, Receptive is much more powerful than the other software we've tried. The feature scoring alone will save us a significant amount of time and resources. I find the system very intuitive and the customers I have spoken to agree that it is easy to use on their end as well.” - Pareto

Receptive makes managing requests quick and painless.

We think this is pretty useful stuff. We hope you do too.

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