Team view vs. customer view

There are two different views in Receptive, and as a team member you'll have access to both:

• Your company's team view
• Receptive's customer view (we call this "meta-Receptive")

Your customers will only have access to one view:

• Your company's customer view

Team view

The team view has additional options including Browse, Reports, and a menu item in the top right hand corner with Settings, Customers, Team Members, etc. 

This is what the team dashboard looks like:

If you see your logo in the top left hand corner, clicking "suggest" in the left navigation will allow you submit a request to your product team.

This is what the customer view looks like:

How to switch between the views

To submit feedback for our product team, click the menu button in the top-right-hand corner and select "Give us feedback".

Now you're a customer in our dashboard, where you can easily submit new requests, vote on other requests, and update your priorities.  

Customer view

Your customer view comes in the form of the full-page portal or the embedded widget.

Portal view

This is what you see when you go to "Give us feedback" in the drop down menu, but your customers will see your logo, colors and brand name.

Embedded widget

You have the option to embed Receptive into your product, allowing your customers to provide feedback without leaving your product.

If you have the embedded widget switched on, then your customers will see a button or your own link:

When clicked, the tab will expand over your product which your customer can then use to provide feedback and view requests.

You can see what the embedded widget looks like first hand using the following link:

Embedded Receptive Demo

To learn more about the embedded widget, including how to customize it or switch it on or off, head over here.