Admin view vs. customer view

There are two different views in Receptive, and as an admin you'll have access to both:

  • Your company's admin view 
  • Receptive's customer view

Your customers will only have access to one view:

  • Your company's customer view

Customer view

Your customers will see one of two views, depending on your settings.

Receptive dashboard

This is what you see when you go to "Request Receptive Feature" in the drop down menu, but your customers will see your logo and your brand name.

Since you're a customer of Receptive, you'll see our logo when you go to this view.

This view will have a few tabs across the top: Dashboard, Release log, and Roadmaps (optional). 

Here's what the customer dashboard looks like: 

dashboard.png

Again, when your customers view your customer dashboard, they see your logo and your company name.

Note: When you submit features and you see our logo, you're submitting ideas / requests to our product team. (Thank you!)

Embedded widget

You have the option to embed Receptive into your product, allowing your customers to provide feedback without leaving your site or application.

If you have the embedded widget switched on, then your customers will see a tab on the right-hand side of your product.

Screenshot_from_2017-04-10_14-19-27.png

When clicked, the tab will expand into the Receptive dashboard which your customer can then use to provide feedback and view requests.

Screenshot_from_2017-04-10_14-19-39.png

You can see what the embedded widget looks like first hand using the following link:

Embedded Receptive Demo

To learn more about the embedded widget, including how to switch it on or off, head over here.

Admin view

The admin view has additional options including Browse, Reports, and a menu item in the top right hand corner with Settings, Customers, Team Members, etc. 

This is what the admin dashboard looks like:

If you see your logo in the top left hand corner, clicking "suggest" in the top navigation will allow you submit a request to your product team.

How to switch between the views

To switch to the customer view from the admin view (or suggest a feature for our product team), click the menu button in the top right hand corner and select "Request Receptive feature".

Screenshot_2017-03-06_at_9.12.59_AM.png

Now you're a customer in our dashboard.

How to submit requests to Receptive

If you click the menu button in the top-right corner, and then click on "Request Receptive feature", you'll be taken to a page where you can submit a request to us.

Screenshot_2017-03-06_at_9.17.35_AM.png

You can click on the green button at the top to suggest a feature, or you can use the sliders to prioritize requests. You can also browse other customers' requests.

 

Any questions? Email support@receptive.io or use the form here.

 

 

 

Have more questions? Submit a request

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