Admin view vs. customer view

There are two different views in Receptive, and as an admin you'll have access to both:

Your customers will only have access to one view:

Admin view

The admin view has additional options including Browse, Reports, and a menu item in the top right hand corner with Settings, Customers, Team Members, etc. 

This is what the admin dashboard looks like:

Receptive_admin_view.png

If you see your logo in the top left hand corner, clicking "suggest" in the left navigation will allow you submit a request to your product team.

This is what Receptive's customer view looks like:

Admin_customer_view_of_Receptive.png

You'll see a list of our latest releases and our logo in the top left corner. 

How to switch between the views

To switch to the customer view from the admin view (or suggest a feature for our product team), click the menu button in the top right hand corner and select "Request Receptive feature".

Screenshot_2017-03-06_at_9.12.59_AM.png

Now you're a customer in our dashboard, where you can easily submit new requests, vote on other requests, and update your priorities.  

Customer view

Your customer view comes in the form of the dashboard or the embedded widget.

Receptive dashboard

This is what you see when you go to "Request Receptive Feature" in the drop down menu, but your customers will see your logo, colors and brand name.

(Since you're a customer of Receptive, you'll see our logo when you go to this view.)

Customer_view_of_SaaSapp.png

 

Again, when your customers view your customer dashboard, they see your logo, colors and company name.

Note: When you submit features and you see our logo, you're submitting ideas / requests to our product team. (Thank you!)

Embedded widget

You have the option to embed Receptive into your product, allowing your customers to provide feedback without leaving your site or application.

If you have the embedded widget switched on, then your customers will see a tab on the right-hand side of your product.

Screenshot_from_2017-04-10_14-19-27.png

When clicked, the tab will expand into the Receptive dashboard which your customer can then use to provide feedback and view requests.

Screenshot_from_2017-04-10_14-19-39.png

You can see what the embedded widget looks like first hand using the following link:

Embedded Receptive Demo

To learn more about the embedded widget, including how to switch it on or off, head over here.

Any questions? Email support@receptive.io or use the form here.

 

 

 

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