If you use the cloud version of JIRA, use our JIRA add-on instead.
Why connect Receptive to on-premise JIRA?
If your organization uses on-premise JIRA to manage software development tasks, then you might find it helpful to have Receptive automatically create issues in JIRA when a Receptive feature request gets to a certain stage.
Use Receptive as a customer-facing & business-facing tool to manage feature requests & feed requests into your development tools at the right moment.
In this walkthrough we’ll take a feature request created by a customer in Receptive, and update it to “building”. At this point, Receptive will feed it into JIRA as a new Issue.
This method uses Receptive’s Zapier integration. Zapier allows you to connect Receptive to 500+ apps, without needing code or developer time.
Note: you must allow Zapier through your firewall into on-premise JIRA in order to set up this integration
How to connect Receptive to on-premise JIRA
Firstly you’ll need to get an invitation to Receptive’s Zapier app and create a Receptive API key in your Settings/Integrate page.
Log into your Zapier account (free tier will work) and click on “Make a Zap”
Choose Receptive as a trigger app.
Choose a trigger action. In this example we’ll fire the Zap whenever a feature has its status updated
Slight detour to choose the Receptive account and test the integration is wired up.
We choose to only fire this Zap when a feature changes status to “building”
If you test the step, which is recommended, then Zapier will ask you to update a feature to “building” in Receptive now, and wait to receive the event, which should happen within a few seconds.
Choose JIRA as your action app.
Choose “Create Issue” as your JIRA action.
You may have to take a slight detour here to authorize JIRA to talk to Zapier. Then test your JIRA connection and look for the “success” indicator.
Select the correct JIRA account.
Next we set up what your new JIRA issue will look like. Choose your Project, Issue Type, and then use the “title” and “description” from Receptive’s feature request to populate the Summary and Description:
In the Reporter field, select a user from the selected Project, or enter their username manually.
Now Zapier will create the issue in JIRA as a test.
Once you've tested your Zap, you can name it and optionally switch it on for immediate integration, or wait until you are ready.