Getting started
Champion resources
- Getting started guide
- The Receptive Launchpad [email series]
- How to introduce your team members to Receptive
- Introducing your team members to Receptive [template]
- How to introduce your customers to Receptive
- Introducing your customers to Receptive [template]
Getting started FAQ
- What do my customers see?
- Do my customers have to log into Receptive?
- How do I use Receptive without giving customers access?
- How can I add customers without doing the integration?
- Why only import a handful of features?
- What can I expect in terms of customer engagement?
Receptive integration
- How to integrate Receptive with your app
- API Documentation
- Embed Receptive into your product
- Linking to Receptive from your website or app
- Updating users through the API
- Security
Integration FAQ
Setting up integrations & add-ons
- Salesforce integration
- Zendesk Integration
- JIRA Add-on
- JIRA Integration FAQs
- Zapier - Connect Receptive to 750+ Apps
- Zapier example setup: on-premise JIRA
Setting up your account
- Settings
- Changing the primary color of Receptive
- Importing a feature backlog or list (csv)
- Adding team members to Receptive
- Adding customers to Receptive
- Integrating with SAML SSO Identity Providers
Configuring your reports
Using Receptive
Using integrations
Receptive features
- Team permissions
- Multi-product management with Receptive
- Customer engagement email
- Reporting
- Prospect tracking
- Product roadmap overview
How to
- How to update the status of a request
- How to edit user details
- How to request a new feature on behalf of a customer or prospect
- How to add a customer to an existing feature request
- How to set development effort of a feature in Receptive
- How to prioritize on behalf of customers
General FAQ
Customer Feedback FAQ
Product roadmap FAQ
Reporting FAQ
Training & best practices
For Receptive champions
End-user (customer) resources
For internal teams (general)
For the product team
For the engineering team
For customer success teams
For the support team
For the sales team
Quora Q&A
SaaS Product Management
Product Roadmapping
- Do SaaS solutions release product roadmaps?
- How do you make a product roadmap?
- How do you plan a yearly roadmap with high confidence commitment from a scrum team?
- What are some things I should consider when choosing a roadmapping tool?
- What are the costs and benefits of disclosing your product's roadmap to your users?
- What is the best way to manage both a roadmap and a backlog?
SaaS Feedback Management
- Is there a model that Product managers can use to forecast how a feature will impact KPIs?
- Do some software companies really have no user feedback process?
- How do you handle the more demanding ideas/suggestions from your customers?
- What's the best way to get user feedback?
- How does an Enterprise SaaS product avoid feature creep