Getting started

Champion resources

• Getting started guide
• Receptive demo video
• How to introduce your team members to Receptive
• How to introduce your customers to Receptive
• Introducing your customers to Receptive [template]
• The Receptive Launchpad [email series]

Getting started FAQ

• What do my customers see?
• Do my customers have to log into Receptive?
• What can I expect in terms of customer engagement?

Receptive integration

• How to integrate Receptive with your app
• API Documentation
• Embed Receptive into your product
• Linking to Receptive from your website or app
• Updating users through the API
• Security

See all 7 articles

Integration FAQ

• Why do I need to set up the Receptive integration?
• What is auto-tagging and how do I set it up?
• How are churned users calculated?
• How does Receptive know which customers are paying / not paying?
• How does your single sign on work?

Integrations & add-ons

• Salesforce integration
• Zendesk Integration
• JIRA Add-on
• JIRA Integration FAQs
• Zapier - Connect Receptive to 750+ Apps
• Zapier example setup: on-premise JIRA

See all 8 articles

Setting up your account

• Settings
• Integrating with SAML SSO Identity Providers
• How to set up Google G-Suite as your SAML Identity Provider
• Changing the primary color of Receptive
• Importing a feature backlog or list (csv)
• Adding team members to Receptive

See all 7 articles

Configuring your reports

• Adding tags to end users
• Adding tags to features
• Adding tags to accounts

Setup FAQ

• Why only import a handful of features?
• How do I use Receptive without giving customers access?
• How can I add customers without doing the integration?
• What are "Themes" and how do I set them up?

Using Receptive

Receptive features

• Multiple Roadmaps
• Reporting
• Custom request forms
• Multi-product management with Receptive
• Prospect tracking
• Product roadmap overview

See all 15 articles

How to

• How to update the status of a request
• How to edit user details
• How to request a new feature on behalf of a customer or prospect
• How to add a customer to an existing feature request
• How to set development effort of a feature in Receptive
• How to prioritize on behalf of customers

See all 12 articles

General FAQ

• Admin view vs. customer view
• How are duplicate requests prevented?

Customer Feedback FAQ

• How do I get rid of bad requests? What if people submit bad requests?

Product roadmap FAQ

• Won't my competition know what I'm up to if I expose my roadmap?
• Can you define Epics and Stories on the graphical roadmap?

Reporting FAQ

• How are the low/med/high value accounts calculated?
• Why aren't my requests in the SmartList?
• Will my own priorities influence my reports?
• Receptive's reports & the RICE methodology
• Why is the popular vote different than the number of users who "want" a feature?

Training & best practices

For Receptive champions

• Tips for sending out your first engagement email
• How to get more customer engagement
• Why is the customer engagement email more effective than personal or marketing emails?
• Graphical roadmap examples & use cases

End-user (customer) resources

• How to suggest features with Receptive

For internal teams (general)

• What is Receptive and who is it for?
• How do I use Receptive?
• Using filters and labels to organize Receptive notifications in your Gmail inbox

For the product team

• How to plan your roadmaps with Receptive
• How we say no to feature requests

For the engineering team

• Receptive guide for engineering teams
• How to use the JIRA add-on

For customer success teams

• Receptive guide for customer success teams
• How to use Receptive to prepare for customer calls & QBRs
• Tips for customer success teams when responding to feature requests

For the support team

• Receptive guide for support teams
• Tips for support teams when responding to feature requests
• How to use the Zendesk integration

For the sales team

• Receptive guide for sales teams
• How to track requests from prospects in Receptive
• Using the Salesforce integration

Quora Q&A

SaaS Product Management

• What are examples of products that don't need to be product-managed?
• What is the best product management tool stack?
• What are the essential software tools for a product manager?

Product Roadmapping

• Do SaaS solutions release product roadmaps?
• How do you make a product roadmap?
• How do you plan a yearly roadmap with high confidence commitment from a scrum team?
• What are some things I should consider when choosing a roadmapping tool?
• What are the costs and benefits of disclosing your product's roadmap to your users?
• What is the best way to manage both a roadmap and a backlog?

See all 7 articles

SaaS Feedback Management

• Is there a model that Product managers can use to forecast how a feature will impact KPIs?
• Do some software companies really have no user feedback process?
• How do you handle the more demanding ideas/suggestions from your customers?
• What's the best way to get user feedback?
• How does an Enterprise SaaS product avoid feature creep

Pre-customer resources

During your trial

• How to set up your trial account

How Receptive Helps You

• How Receptive helps with your roadmapping
• How Receptive helps with managing feature requests
• How Receptive helps with product management
• How Receptive helps with customer feedback

Integrations

• What integrations do you have?
• JIRA integration overview
• Zendesk integration overview
• Salesforce integration overview

FAQ

• What does the integration process involve?
• What is Product Demand Intelligence?
• What is Receptive and who is it for?
• Can I use Receptive internally only?
• Can I use Receptive to help me build a new product?