Getting started with Receptive
Quick start
Quick start resources
Receptive integration
- How to integrate Receptive with your product
- Auto-tagging
- In-App widget
- API Documentation
- Linking to Receptive from your website or app
- Integrating with Single-Page Apps
Receptive integration FAQ
Setting up integrations & add-ons
- Integrations Overview
- Salesforce Integration Setup
- Zendesk Integration Setup
- JIRA Add-on Setup
- Zapier Integration Setup
- Zapier example setup: Github
Integrations & add-ons FAQ
Basic account setup
- Settings
- Importing a request backlog or list (csv)
- Custom request form Setup
- Custom saved responses Setup
- Changing the primary color of Receptive
- Adding team members to Receptive
Technical account setup
Configuring your reports
Getting started FAQ
Additional getting started resources
Using Receptive
Receptive features
- Bulk update requests
- Flexible emailing for customer development super powers
- Multi-module management with Receptive
- Customer engagement email
- Product roadmap overview
- Customer anonymity
Mini how-to guides
- How to update the status of a request
- How to request a new feature on behalf of a customer or prospect
- How to add a customer to an existing feature request
- How to set development effort of a feature in Receptive
- How to prioritize on behalf of customers
- How to edit user details
General FAQ
Customer feedback FAQ
- Can my customers segment their dashboard?
- Will the customer be notified of updates to their request if it's set to private?
- How do I get rid of bad requests? What if people submit bad requests?
- What can I expect in terms of customer engagement?
- How should I respond to older requests?
- What if I get too much feedback?
Product roadmap FAQ
Reporting FAQ
- How can I prevent MRR from influencing the reports?
- How do I view my feedback data based on NPS?
- How are the low/med/high value accounts calculated?
- Why aren't my requests in the SmartList?
- Will my own priorities influence my reports?
- Receptive's reports & the RICE methodology
Receptive training & best practices
For Receptive champions
End-user (customer) resources
For internal teams (general)
For the product team
For the engineering team
For customer success teams
For the support team
For the sales team
Quora Q&A
SaaS Feedback Management
- Is there a model that Product managers can use to forecast how a feature will impact KPIs?
- Do some software companies really have no user feedback process?
- How do you handle the more demanding ideas/suggestions from your customers?
- What's the best way to get user feedback?
- How does an Enterprise SaaS product avoid feature creep
Product Roadmapping
- Do SaaS solutions release product roadmaps?
- How do you make a product roadmap?
- How do you plan a yearly roadmap with high confidence commitment from a scrum team?
- What are some things I should consider when choosing a roadmapping tool?
- What are the costs and benefits of disclosing your product's roadmap to your users?
- What is the best way to manage both a roadmap and a backlog?
SaaS Product Management
Pre-customer resources
Feedback, Security & Support
Email Courses
How Receptive Helps You
Integrations
FAQ
- How long does it take to implement Receptive?
- Why would our development team want to use Receptive?
- Can I use Receptive to track bugs?
- Do you have a mobile app?
- How are user limits calculated?
- Do I need multi-modules?